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FAQs / Help

How do I use my DigiTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

Do you issue refunds?

Tickets will only be exchanged or refunded if Planters at Bretby, in its absolute discretion, chooses to do so. For the avoidance of any doubt, pre-booked tickets are non-refundable in the event that admission is cancelled, refused or relinquished for any reason.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

Where is the Fast Track desk?

We do not have an assigned Fast Track desk, look for signage on the day for your quickest and easiest entry route.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

What time should I arrive?

You must arrive 5 minutes before your activity starts.  Please report to the Ice Rink welcome desk with your ticket and we will direct you to the activity. Each session will start promptly and unfortunately we cannot wait for late arrivals.

Is Car Parking available?

Yes, there is FREE car parking.

Can I make group bookings?

Please contact our ice rink team on 01283 703355 to check availability for group bookings

Is there wheelchair access?

There is wheelchair access - please contact us for further information.

Can I purchase a ticket in-store or on the day.

It may be possible to purchase a ticket on the day - but due to capacity limitations we may ask you to come back at a later entry time. Outside of Ice Rink opening hours, we can only accept ticket purchases via the website.

Do you have restrooms available?

There are toilets located at the Garden Centre, please try to use the facilities before you enter the Ice Rink to avoid spoiling your visit. Timings are strict, the ice rink session will continue if you need to leave for the toilet.

How can I get in contact with you?

For any Ice Rink related enquiries please call Planters at Bretby on 01283 703 355 or email info@plantersatbretby.com

Trouble with your purchase? Contact Planters - Bretby

info@plantersatbretby.com 01283 703355

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